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Author Topic: Help! Site frozen with "reconnecting"  (Read 713 times)

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giginedvin

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Help! Site frozen with "reconnecting"
« on: January 21, 2022, 11:49:59 am »
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I'm about to lose my mind here.  Played DO for about a day, then bought the all-expansion, and then, after a couple of games, my screen has frozen to "Reconnecting."  It won't let me log off, I've tried different browsers, I've tried joining with a new account, but it recognizes me and won't let me do anything but stare at this stupid "Reconnecting" circle of death.  I can't even figure out how to contact Support to report this.  Any tips???
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Mic Qsenoch

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Re: Help! Site frozen with "reconnecting"
« Reply #1 on: January 21, 2022, 02:16:59 pm »
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Open the site up in an incognito or private browser window, enter your login credentials but don't click "Login", click the small "Kick & Resign" at the bottom of the page.
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Ingix

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Re: Help! Site frozen with "reconnecting"
« Reply #2 on: January 22, 2022, 03:06:41 am »
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I can't even figure out how to contact Support to report this.

In the registration email there should have been links to the support forum at

http://forum.shuffleit.nl

and to the support discord server

https://discord.gg/SkauhYw

Mic already gave the correct answer, though I wonder why different browsers haven't worked, because they usually don't share their cookies.

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