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Author Topic: DISCONNECTS  (Read 2323 times)

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mangsky

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DISCONNECTS
« on: January 23, 2017, 10:29:03 am »
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PROBLEMS WITH THE CLIENT

1. Random disconnects, no it's not the internet because all my other tabs work
2. Usually, the game does not end INTO the score screen, it just freezes at the end, so there is no room to gg or to rematch

Any solutions to these problems?
Does anybody else have the same problems?
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mangsky

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Re: DISCONNECTS
« Reply #1 on: January 23, 2017, 10:29:55 am »
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oh, I have the dominion for lazy people installed, I do not know if this affects it in any way
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DG

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Re: DISCONNECTS
« Reply #2 on: January 23, 2017, 10:40:42 am »
+1

I have this too. The place to report this is on the ShuffleIT forums. http://forum.shuffleit.nl/index.php?board=27.0.
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Kirian

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Re: DISCONNECTS
« Reply #3 on: January 23, 2017, 01:37:04 pm »
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oh, I have the dominion for lazy people installed, I do not know if this affects it in any way

You really should test it both ways to be certain.  If removing the addon stops the crashing, we know what the issue is.
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-Stef-

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Re: DISCONNECTS
« Reply #4 on: January 23, 2017, 01:43:13 pm »
+2

The addon is (most likely) not the cause of the problems.

We hope today's release will fix #2.
#1 is still unknown.

It only affects some people, and I think there is actually a correlation to hiccups in the internet connection and this problem, but it isn't really clear yet how. Sorry, we'll continue investigating.
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DG

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Re: DISCONNECTS
« Reply #5 on: January 23, 2017, 04:14:43 pm »
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Game still freezes for me at the end of game in v1.0.11.1
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-Stef-

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Re: DISCONNECTS
« Reply #6 on: January 23, 2017, 04:48:40 pm »
+1

Game still freezes for me at the end of game in v1.0.11.1

Yes, sorry. The fix was in v1.0.11, but it turned out to break down iPads, so we had to revert that in v1.0.11.1
We'll probably try again tomorrow (if we can figure out what exactly made Safari reject the new code)
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yed

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Re: DISCONNECTS
« Reply #7 on: January 25, 2017, 05:21:15 pm »
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#1 is still unknown.

It only affects some people, and I think there is actually a correlation to hiccups in the internet connection and this problem, but it isn't really clear yet how. Sorry, we'll continue investigating.

I can "reproduce" the disconnect issue on both Chrome and Firefox on my Android 6.0 tablet. This tablet only has WIFi interface (no mobile data as backup).
Game sends me to "Server connection was closed or could not be extablished." screen right after I disable Wi-Fi.
Client obviously knows, that something is wrong (because of the error screen), so it could try to automatically reconnect the wss:// connection every second until it succeeds. This could be in the background completely invisible to a player. So after I enable Wi-Fi again the game would continue automatically.
I think that solving this absurd case will likely also solve the actual disconnects which people are reporting.

Let me know whether you can "reproduce" it by yourself. I can help with testing the potential solution if you can not.

EDIT: This websocket example survives even if I connect to a different Wi-Fi: https://demo.kaazing.com/forex/
« Last Edit: January 25, 2017, 05:30:18 pm by yed »
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